Service Manager

We are seeking a dynamic and motivated Service Director to join our team in the automotive sector (luxury vehicles). The ideal candidate will have a passion for customer service excellence and solid experience in managing a team of technicians.

In this role, you will be responsible for:

• Supervising and coordinating all after-sales service operations, ensuring exceptional customer satisfaction.
• Implementing processes and practices aimed at improving operational efficiency and departmental productivity.
• Training and mentoring a team of qualified professionals, maintaining a positive and collaborative work environment.
• Evaluating employee performance and proposing suitable professional development plans.
• Analyzing performance indicators (KPIs) to identify areas for improvement and making strategic recommendations.
• Ensuring compliance with current safety and quality standards in the industry.

The required qualifications for this position include:

• A minimum of one year of management experience in the automotive sector.
• Ability to establish strong relationships with clients and respond effectively to their needs.
• Excellent communication skills, both oral and written.
• Strong leadership and team management skills.
• Knowledge of workshop management systems and automotive service practices.

We offer a stimulating work environment conducive to professional growth, along with competitive compensation and attractive benefits. Joining our team means committing to advancing the automotive industry while helping create memorable experiences for our customers.