Service Advisor

We are looking for a technical advisor for Audi West Island, an exceptional Audi dealership in Dollard-Des-Ormeaux, Quebec.

Responsibilities

• Welcome customers and understand their technical needs during their visit, guiding them toward the appropriate Audi solutions.
• Clearly present maintenance and repair services, original Audi parts, and the available options.
• Coordinate with the workshop and technicians to plan interventions and ensure rigorous follow-up of customers' records.
• Draft and present accurate estimates, explaining the technical aspects and costs in an understandable way.
• Support the teams in simplifying technical information and ensure a smooth and personalized customer experience.
• Actively contribute to achieving customer satisfaction and loyalty goals.

Profile

• Minimum of 2 years of experience in a similar role (technical advisor, aftersales service, or customer relationship management in the automotive sector).
• Excellent communication skills, active listening, and customer-service orientation.
• Ability to explain technical concepts in simple terms and propose appropriate solutions.
• Team spirit, organization and effective time management, with the ability to manage multiple cases simultaneously.
• Knowledge of Audi models and genuine parts is an advantage; familiarity with computer systems and service-management tools is valued.
• French fluency; functional English is valued.

What we offer

• On-site cafeteria and dining facilities
• Competitive compensation
• Dental insurance
• Employee discounts
• Free parking
• Guaranteed income during the training period
• Paid training
• Performance bonuses
• Nearby public transportation
• Prescription safety glasses
• Sick leave
• Uniform provided
• Safety boots

At Audi West Island, you will join a team passionate about excellence and an impeccable customer experience, in the heart of a network known for its know-how and premium approach.