Follow-up & Appointment Clerk

At Mauricie Toyota, we are seeking a Follow-Up Specialist based in Shawinigan, QC, to support our commitment to an exceptional customer experience throughout the purchase and after-sales cycle. You will help optimize prospect and customer follow-up, accelerate decision-making, and ensure smooth communication between the sales, financing, and service teams.

Key responsibilities

• Take ownership of inbound and outbound lead follow-ups and schedule structured follow-ups.
• Make follow-up calls and messages after visits, test drives, financing quotes, or information requests.
• Collaborate with the sales and financing teams to promote offers and increase the conversion rate.
• Manage and update the CRM and tracking tools, ensuring complete traceability of actions.
• Schedule service appointment reminders and follow up with customers for recommended maintenance.
• Monitor performance indicators (response rate, follow-up times, conversion rate) and prepare reports.
• Provide a quality welcome and customer service during interactions and direct customers to the appropriate resources.
• Participate in targeted follow-up campaigns in compliance with company procedures and standards.

Qualifications required

• Required experience: at least 1 year in customer follow-up, customer service, telemarketing or a similar role; experience in an automobile dealership is an asset.
• Excellent oral and written communication skills in French; listening and diplomacy.
• Proficiency with common computer tools and a CRM; ability to quickly learn internal systems.
• Team spirit, organization, autonomy and results orientation.
• Ability to manage priorities in a fast-paced environment and maintain quality customer service.
• Bilingualism (French/English) considered an asset.

What we offer

• Collaboration within a winning team, focused on innovation and performance.
• A stimulating work environment focused on customer service and continuous improvement.
• Opportunities for training and professional development within Mauricie Toyota.
• The opportunity to contribute to a complete customer experience, from the first follow-up to after-sales service.

Additional information

• Position based in Shawinigan, QC, within a Toyota dealership known for its reliability and after-sales service.

If this challenge interests you and you wish to grow in the automotive field within a dynamic team, Mauricie Toyota invites you to consider this Follow-Up Specialist role.