We are looking for a dynamic and motivated Customer Service Representative to join our team. The ideal candidate will have significant experience in the automotive industry, as well as a basic knowledge of mechanics.
Key Responsibilities:
- Provide exceptional customer service by responding to customer requests in a professional and efficient manner.
- Manage customer complaints and provide tailored solutions to ensure their satisfaction.
- Work closely with sales and workshop teams to ensure appropriate follow-up on customer needs.
- Understand the products and services offered while being able to explain the technical aspects related to vehicles.
- Participate in ongoing training to keep knowledge updated on trends and innovations in the automotive sector.
Required Qualifications:
- Minimum of 3 years of experience in a similar position within the automotive industry.
- Basic knowledge of mechanics, enabling the communication of technical information to customers.
- Excellent communication skills, both verbal and written.
- Ability to work independently and as part of a team, with a good sense of organization.
- Proficiency in French; knowledge of English is a valuable asset.
We offer a stimulating work environment, a cohesive team, and opportunities for professional development within a recognized company in the sector. Join us to contribute to the excellence of our customer service and be part of an exciting adventure in the automotive field.