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3a00acd1aZ5 - Job listing

Customer Service Representative

Service • Automotive

offer.business

Expected salary range

up to $50,000

Job Status

Permanent

Work Location

Confidential job posting

Saint-Jérôme QC, Canada

Workplace

On site

Job description

We are looking for a dynamic and motivated Customer Service Representative to join our team. The ideal candidate will have significant experience in the automotive industry, as well as a basic knowledge of mechanics.

Key Responsibilities:

  • Provide exceptional customer service by responding to customer requests in a professional and efficient manner.
  • Manage customer complaints and provide tailored solutions to ensure their satisfaction.
  • Work closely with sales and workshop teams to ensure appropriate follow-up on customer needs.
  • Understand the products and services offered while being able to explain the technical aspects related to vehicles.
  • Participate in ongoing training to keep knowledge updated on trends and innovations in the automotive sector.

Required Qualifications:

  • Minimum of 3 years of experience in a similar position within the automotive industry.
  • Basic knowledge of mechanics, enabling the communication of technical information to customers.
  • Excellent communication skills, both verbal and written.
  • Ability to work independently and as part of a team, with a good sense of organization.
  • Proficiency in French; knowledge of English is a valuable asset.

We offer a stimulating work environment, a cohesive team, and opportunities for professional development within a recognized company in the sector. Join us to contribute to the excellence of our customer service and be part of an exciting adventure in the automotive field.

Task to perform

  • Answer phone requests
  • Customer follow-up
  • Customer reception
  • Customer service
  • Making appointments
  • Proceed with insurance claims

Work condition and benefits

  • Competitive compensation
  • Continual training
  • Dental insurance plan
  • Free parking
  • Insurance of medical and paramedical expenses
  • Life insurance plan
  • Medical insurance
  • No layoffs during off-peak periods
  • Paid training
  • Public transportation nearby
  • Vision insurance plan

Desired profile

Experience with these brands

3 years as Customer Service Representative

Qualities

  • Organized
  • Positive
  • Empathetic
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